If we are unable to complete any or part of your order, we will get in touch by email. I am unable to accept cheques and payment must be made upfront, so I do not accept payment on delivery. For vessel commissions, I will accept cash payment when I pick up the vessel. Both parties are within their rights to cancel any order before dispatch. I reserve the right not to accept an order and offer a complete refund.
All my items are made to order and my standard lead time is around a week. Standard Shipping is free on most items unless stated. It takes approximately 3-5 working days to reach you after your order is marked dispatched. Please contact me if your order is required urgently.
A ‘rush my order’ option is available for orders placed BEFORE midday at a surcharge, calculated at checkout. Upgraded delivery should take 1-2 working days once the order has been processed which can be up to two working days for normal products, not arrangements.
Orders that cannot be delivered and which require a second delivery will be charged at a standard rate of £4.99 (more, if you want it to be resent as an express service).
Please note we are not responsible for delays caused by the Royal Mail though we will endeavour to help you as much as we can.
Complaints, returns and cancellations
All of my dried flowers are perishable; please expect natural variance against product listings. As these products will change and deteriorate over time I am unable to offer refunds or replacements once they are untied, used or stored for more than 14 days.
If you are unhappy with my products in any way, please do let me know. Complaints should be made within 14 days of receipt.
We do not operate a free returns policy if you have a change of heart. We can arrange the collection of your order for a fee if you need us to. Please get in touch to arrange this.
Items returned unused will be refunded in full as long as they arrive back well packaged and in resellable condition. Returns should be received by us within 21 days of the dispatch date.
We occasionally place items on ‘Sale’ if they are coming to the end of their shelf life. This will be clearly indicated on the product listing. These discounted items cannot be returned.
Any damage to dried flowers usually happens in transit. This means that the box will also be damaged, or the item will have very significant petal drop, or broken stems/heads.
However, do note, all my products are natural and fragile, they do vary from arrangement to arrangement. Variation in colour, size and shape, some petal dropping and the odd broken stem does not mean the item is considered as damaged goods, this is simply the nature of dried flowers.
Please notify me of damaged items as soon as you receive the item with photographs and the packaging as well as the flowers. Every case is treated on an individual basis.
I take customer satisfaction very seriously so I won’t send replacements if the replacement is likely to be the same as what you have received.
Bespoke Wedding Flowers
Cancellations more than 12 weeks prior to the wedding date will receive a refund on all money paid other than a non-refundable deposit of £50. Cancellations within 3-6 weeks of the wedding date will be refunded less deposit and costs for services and products already provided.
There is no refund for cancellations of less than 3 weeks prior to the wedding date.
Bespoke Dried Flower Arrangements & Vessel Commissions
Cancellations made before the work has started will receive a refund on all monies paid minus a collection fee if I have picked up a vessel from you. There will be no refund for items already made to order (whether dispatched or not). If you are providing your own vessel to me, please note, this is at your own risk.
I take care to try and be accurate with my listings. Dried flowers and leaves are natural products and they have natural variations in colour, size & shape. Wooden bases are clean but may still have small areas of lichen, bark textures, dried buds etc. This is part of their beauty and charm.
I can’t account for individual monitor settings and phone screens in terms of colour so there may be slight differences in tone.
Flowers, foliage and wood are seasonal products. Sometimes stocks of materials can run low. If this happens I will substitute with something of a similar value and look.
Please be sure to check the dimensions given in the listing as well as my photos, photographs do not always give an accurate impression of the size.
We reserve the right to discontinue products at any time.
I work really hard on all my website content so please do not copy our website content, images, designs, articles and descriptions, without contacting me to ask permission. Linkbacks to this site are permitted if full and clear credit is given to Lytton Rose Botanical in any articles.
Lytton Rose Botanical do not disclose buyers’ information to third parties. Your data is your own.
My site may contain testimonials by users of my products and services. These testimonials reflect the real-life experiences and opinions of such users. Experiences are personal to that individual, they may not represent all users of our products and/or services.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear as written by the customers except for the correction of grammar or typing errors. Some testimonials may be shortened for clarity or to remove identifying personal details.
Honesty is important to me, so I will never pay anyone for their testimonials, all testimonials come from genuine customers of Lytton Rose.